Refund and returns policy

Last updated: 6 September 2026

Your legal right to cancel

If you are a consumer in the UK or EU, you may cancel your order within 14 days of receiving the goods, without giving a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email support@atmosliving.co with your order number, or use the model cancellation form. You then have 14 days from telling us to send the goods back.

Our returns window

In addition to your legal rights, we accept returns for [number of days — to be confirmed] days from delivery. This is a commercial offer and does not replace or reduce your statutory rights.

Condition of returned goods

You may inspect and handle goods as you would in a shop. If you handle them beyond what is necessary to establish their nature and function, and their value is reduced as a result, we may deduct that reduction from your refund.

Please return items with their accessories and, where reasonably possible, their original packaging.

How to return an item

1. Email support@atmosliving.co with your order number and the items concerned.
2. We reply with return instructions and the address to use.
3. Send the parcel back, keeping proof of postage.

Return postage

Where a return is made under the 14-day cancellation right, the cost of returning the goods is yours unless we state otherwise. Where goods are faulty, misdescribed or sent in error, we cover the cost of return.

Refunds

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. Refunds go to the original payment method.

We refund the price of the goods and the standard outbound delivery charge. If you chose a more expensive delivery option, we refund the standard rate only.

Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may reject them within 30 days of delivery for a full refund, and after that you are entitled to repair or replacement. We arrange and pay for collection.

Items we cannot accept back

The cancellation right does not apply to goods made to your specification or clearly personalised, or to sealed goods unsuitable for return on hygiene grounds once unsealed.

Questions

support@atmosliving.co — ATMOSLIVING LTD, 20 Wenlock Road, London N1 7GU, England.