Terms of sale

Last updated: 6 September 2026

These terms apply to every order placed with ATMOSLIVING LTD through atmosliving.co.

1. How a contract is formed

Placing an order is an offer to buy. We send an acknowledgement email when we receive it; that email is not acceptance. A contract is formed only when we send an email confirming dispatch. If we cannot supply an item, we will tell you and refund any payment taken.

2. Prices and taxes

Prices are shown in US dollars and include applicable taxes where stated at checkout. Delivery charges are shown separately before you pay.

For deliveries outside the country of dispatch, import duties or taxes may be charged on arrival. These are set by the destination country and are your responsibility as the importer of record.

3. Payment

Payment is taken at the time of order through the payment methods offered at checkout. Card details are handled by our payment providers; we do not store full card numbers.

4. Delivery

Delivery timescales and charges are set out in our Shipping and delivery policy. Risk in the goods passes to you on delivery; ownership passes once we have received payment in full.

5. Your right to cancel

If you are a consumer in the UK or EU, you may cancel your order within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email support@atmosliving.co with your order number. Return the goods within 14 days of telling us. We refund within 14 days of receiving them back, or of proof that you sent them.

You may handle goods as you would in a shop. If you handle them beyond that and their value is reduced, we may deduct that reduction from your refund.

6. Returns beyond the statutory period

We also operate a commercial returns window described in our Refund and returns policy. That offer is in addition to your legal rights and does not replace them.

7. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject within 30 days of delivery, and thereafter a right to repair or replacement. Contact us and we will arrange collection at our cost.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. We do not limit liability for death or personal injury caused by negligence, for fraud, or where the law does not allow limitation. We are not liable for business losses.

9. Complaints

Write to support@atmosliving.co. We acknowledge complaints within one working day and aim to resolve them within 14 days.

10. Governing law

These terms are governed by the law of England and Wales, without affecting the protection of the mandatory consumer law of your country of residence.