Shipping and delivery policy
Last updated: 6 September 2026
Where we deliver
We deliver to the destinations listed at checkout. If your country does not appear, we do not currently ship there.
Processing time
Orders are prepared within [1–2 working days — to be confirmed] of payment. Orders placed at the weekend or on a public holiday are processed on the next working day.
Delivery times
Estimated transit times are shown at checkout and depend on the destination and the service chosen. Estimates are given in good faith but are not guaranteed; carriers can be delayed by weather, customs or peak periods.
Where we are unable to deliver within 30 days of the contract, you may cancel and receive a full refund.
Delivery charges
Charges are calculated at checkout before payment, based on destination and basket value. [Free delivery threshold — to be confirmed]
Tracking
We email a tracking link when your parcel is dispatched. If it has not arrived within the estimated window, contact us and we will chase the carrier.
Customs, duties and import taxes
For deliveries outside the country of dispatch, import duties and taxes may be charged when the parcel arrives. These are set by the destination country and are payable by you as the importer. We have no control over these charges and cannot predict their amount.
Incorrect addresses
Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you have paid the additional delivery charge.
Damaged or missing parcels
If your parcel arrives damaged, photograph the packaging and the contents before unpacking further, and contact us within a reasonable time. If a parcel is recorded as delivered but you have not received it, tell us and we will open an investigation with the carrier.
Risk in the goods passes to you on delivery.